FAQs
Whether you’re a guest planning your next Island escape or a property owner exploring our management services, this page provides many answers and helpful guidance to make your experience seamless and worry-free.
Guest FAQs
What time is check-in and check-out?
Check-in is from 4 PM and check-out by 10 AM. Early check-in or late check-out can be arranged upon request, subject to availability.
Is cleaning included during my stay?
Yes, For stays of 7 or 10 days, (depending on the villas) complimentary mid-stay housekeeping is provided at selected villas.
Are there any hidden fees or deposits?
No hidden fees. A security deposit is required, which is fully refundable, and all costs are clearly outlined at the time of booking.
Can I bring my pet?
Some villas are pet-friendly. Please check the specific villa's policy and contact us in advance if you plan to bring your pet.
Do the villas have Wi-Fi and entertainment options?
Yes, all villas are equipped with Wi-Fi, smart and or Satellite TVs, and Bluetooth or wifi sound systems to ensure an entertaining stay.
How can I arrange transportation or airport transfers?
We can help with recommendations for private transfers, car rentals, and chauffeur services to make your arrival and departure as smooth as possible.
Are the properties suitable for children?
All of our villas are family-friendly. Please supervise children at all times and do not leave them unattended. Contact us for more details.
Owner FAQs
What services are included ?
Our property management handles guest communication, booking management, check-in/check-out, cleaning, maintenance, and pricing optimization.
How do I get started with listing my property?
Simply just reach out to us and I will personally meet with you to review your property, discuss your needs, and how we can help.
How are bookings and guest payments handled?
We manage all bookings and collect guest payments on your behalf. Owners receive payouts according to the agreed schedule, with clear reports on revenue and occupancy.
Do I need to handle cleaning or maintenance?
No. Our team coordinates professional cleaning and maintenance between stays, ensuring your property is always guest-ready.
Can I monitor my property’s performance?
Yes. Owners get access to a dashboard showing bookings, occupancy, revenue, and guest feedback, so you stay informed without handling operations.
What happens if a guest reports an issue during their stay?
Our property management team handles all guest inquiries and issues 24/7, including emergency repairs, so owners don’t need to be bothered.
Are there any requirements for my property to be managed?
Properties must meet our safety, quality, and legal standards, including functioning utilities, proper licensing, and compliance with local regulations.
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